FAQ's

  • HOW DO I OPEN AN ACCOUNT?

    Opening an live account with Ellipsys Capital Corp is quite easy. You need to click on the following link elpforex.com/Open-Account.aspx fill in your details. Once verified we will send you the USER ID and Password. You can easily download the MT4 MetaTrader ZEN TRADER or VertexFX ZEN PRO either on your desktop or on your mobile phone (compatible with Android and iOS).

  • CAN I OPEN A CORPORATE ACCOUNT?

    Yes. You have to fill a Corporate Account Form that can be downloaded from our website www.elpforex.com in the Open Account section. Alternatively can be obtained by contacting our Customer Service Department at admin@elpforex.com

  • WHAT ARE THE MINIMUM DEPOSIT AMOUNTS?

    The minimum deposit to open an account is $ 500 and minimum top-up deposit is $50. We do not charge for bank wire transactions. However, the sending and correspondent bank may charge according to their own fee structure. Should you have any questions about fees, or any other charges please contact admin@elpforex.com

  • ARE MY DEPOSITS SAFE AND SECURE?

    Our website is protected by SSL (Secure Socket Layer). All sensitive information submitted by our clients is automatically transferred by SSL to a secure environment. Our cashier is PCI Level 1 Merchant compliant and ensures that all your data is secured.

  • What payment methods can I use to fund my accounts?

    You can transfer funds through Wire Transfer, Bank Deposit and other alternative methods. All the details would be mailed once the trading account is opened.

  • What currencies do you accept?

    All deposits and withdrawals are in USD.

  • Is it possible to transfer funds between my accounts?

    Yes, if the accounts have been created under the same email address, this can be easily done from your Client CRM. Please login to your account www.elpforex.com/ClientCRM and click on “Transfer”.

  • What are your withdrawal procedures?

    When you want to withdrawal money from your account you need to login to the Client CRM portal on our website.Click on the "Trading Accounts" tab from the menu at the upper side of the page and then click on “Withdraw”. Please always consider the amount you want to withdraw when you have any open positions as the amount cannot be more than the stipulated margin on the open positions. Also you can mail us at admin@elpforex.com and request a withdrawal using the withdrawal form available on our website under Downloads.

  • Is there any minimum amount for withdrawal?

    The minimum amount for withdrawal is 50 USD or equivalent.

  • How long does it take to process my withdrawal request?

    Withdrawals can be requested anytime but requests after 1700 hrs UAE time will be processed the next business day. Turnaround time is 1 – 2 business days from the date of receipt of the request.

  • Can I place a withdrawal request if I have open deals?

    When you submit a withdrawal request you need to consider that your free margin must exceed the amount specified in the withdrawal. Free margin is calculated as equity less the necessary margin that is required to maintain open a position.

  • How many times can I withdraw?

    You may request a withdraw as many times as you need.

  • How do I start trading?

    If your trading account is active and you have made your deposit, then you are ready to start!

  • Can I open multiple trading accounts?

    Yes, you can have multiple trading accounts (sub-accounts).

  • Can you trade on my behalf?

    Ellipsys Capital Corp does not offer Trade Management Services. The Client is the solely responsible for his trading.

  • Is there any commission of trading?

    There are different commissions and charges according to the account type you have chosen. Please contact sales@elpforex.com for more information.

  • Do you offer a demo account?

    Yes. Demo accounts are a valuable trading tool to help beginners learn how to trade and allow experienced traders to experiment and test new strategies in a risk-free environment.

    Please download our Metatrader 4 demo platform ZEN TRADER and VertexFX ZEN PRO from our website. Alternatively, the platform can be downloaded from the Google Playstore and IOS platform as well. Under file click on “Create Demo”.The server for MT4 is Zen Trade-Server.For Vertex the server is Zen Pro.

  • What leverage do you offer?

    We offer 1:100. If you wish to change your leverage, please contact admin@elpforex.com

  • What types of platform do you offer?

    We offer MT4 (ZEN TRADER) and VertexFX11 (ZEN PRO)

  • How can I download the platforms?

    ZEN TRADER MT4 can be downloaded on desktop, charge-free, directly from elpforex.com/Zen-Trader.aspx on a smart device. ZEN PRO VertexFX can be downloaded on the desktop directly from elpforex.com/Zen-Pro.aspx

  • Can I trade on the weekend?

    The markets are closed on the weekend.

  • How can I change the MT4/Vertex FX password?

    Once logged in the platform, please go to Tools/Options and under the “Server” tab, select “Change Password”. Then enter the new password you wish to use and confirm.